Welcome to the Michael Jewelers Shipping Policy! We are committed to providing you with convenient and reliable delivery services. The following is a detailed description of the policy:
I. Free Shipping Policy within the United States
(I) Scope of Application
This free shipping policy applies to all states, territories, and military addresses within the United States (including Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, etc.). Regardless of the order amount, all orders are eligible for free delivery.
(II) Delivery Time
- Standard Delivery: The order processing time is 1 – 2 business days. For orders within the contiguous United States (excluding remote areas), delivery will be completed within 3 – 7 business days after order processing; for remote areas such as Alaska, Hawaii, and military addresses, the delivery time may be extended to 7 – 14 business days.
- Special Circumstances: In case of holidays, extreme weather, peak logistics periods, or other force majeure factors, the delivery time may be delayed. We will notify you of the latest logistics status via email or text message in a timely manner.
(III) Order Processing
- After the order is approved, we will prepare the goods and arrange for delivery as soon as possible. Once the order enters the shipping process, the shipping address cannot be modified, nor can the order be cancelled. If you need to change the information, please contact our customer service ([email protected]; +1 610-791-1266) as soon as possible after placing the order.
- Please ensure that the shipping information (recipient’s name, detailed address, contact phone number, etc.) is accurately filled in. If the package cannot be delivered or is returned due to incorrect information, corresponding shipping fees will be charged for redelivery.
(IV) Logistics Tracking
After the order is shipped, we will send a notification including the tracking number to the reserved email address. You can track the package status in real – time on the official website of the corresponding logistics company (such as USPS, FedEx, UPS, etc.) or on the order tracking page of our official website.
(V) Package Receipt
- When the package is delivered, please check the outer packaging on the spot to ensure it is intact. If you find any damage, loss, or discrepancy between the goods and the order, note the abnormal situation on the receipt and contact our customer service immediately for processing.
- If you are unable to sign for the package in person, you can specify a recipient in the order notes or authorize the logistics company to leave the package in a safe place. In case of any issues with the package due to proxy signing or authorized placement, the recipient shall bear the responsibility.
II. Shipping Policy for International Orders
(I) Shipping Fee Standards
Shipping fees for international orders are calculated based on the destination country, the weight and volume of the goods, and the selected shipping method. The specific shipping fee amount will be automatically displayed on the checkout page.
(II) Delivery Time
- Standard International Delivery: The order processing time is 1 – 2 business days, and the goods will be delivered within 7 – 20 business days after processing. The specific delivery time is affected by the geographical location of the destination and local logistics conditions.
- Expedited International Delivery: The order processing time is the same as the standard delivery. The delivery time is shortened to 3 – 7 business days, but an additional expedited fee is required. The specific amount can be viewed on the checkout page.
- Special Circumstances: Holidays, extreme weather, peak logistics periods, customs inspections, or force majeure factors may cause delivery delays. We will notify you of the logistics status in a timely manner.
(III) Customs Clearance and Taxes
- Any customs duties, value – added taxes, or other import taxes and fees incurred during the transportation of international orders shall be borne by the recipient. The specific amount depends on the customs policies of the destination country and the value of the goods.
- We have no control over the customs clearance time and inspection process. If the package is delayed or returned due to customs clearance issues, we will assist in handling it, but any additional costs will be borne by the recipient.
(IV) Logistics Tracking
After an international order is shipped, we will send the tracking number to the reserved email address. You can track the package on the official website of the corresponding international logistics company or on the order tracking page of our official website.
III. Policy Changes
We reserve the right to adjust the shipping policy according to actual operating conditions. When the policy is changed, we will update it on the official website and notify you in a timely manner.
If you have any questions or need assistance, please feel free to contact our customer service team at [email protected] or by calling +1 610-791-1266. We will be dedicated to serving you!